Shipping Information

At Lifetime Brands, Inc., we’re committed to providing a smooth and efficient shipping experience from the moment you place your order.

Our Shipping Approach

Our products are designed to enhance modern homes with a focus on style, convenience, and technology. To improve delivery speed, reduce packaging waste, and support sustainability, many items ship directly from trusted manufacturing facilities and fulfillment centers.

This approach helps us:

  • Provide reliable, thoughtfully designed home products

  • Offer fair prices without inflated retail markups

  • Support a sustainable, eco-conscious delivery process

1. Order Processing & Shipping Costs

Every order is handled with care. Here's what you can expect:

  • Processing Time:
    Please allow 2–5 business days for order review, quality checks, and packaging.

  • High-Demand Periods (Holidays/Special Promotions):
    Processing may take up to 6 business days during peak times.

  • Shipping Fee:
    A flat $6.99 shipping fee applies to all orders, regardless of location.

2. Estimated Delivery Time

Delivery times depend on your region and fulfillment center. Estimated delivery times are as follows:

  • United States: 8–14 business days

  • Canada / United Kingdom / Australia: 10–16 business days

  • Other International Locations: 14–21 business days

Note: High-volume seasons or customs may slightly affect delivery times.

3. Tracking Your Order

Once your order ships, you’ll receive an email with tracking details. Please keep in mind:

  • Tracking updates may take 1–3 business days to become active

  • A delay in tracking updates doesn’t mean your order is lost; it’s still on its way!

4. International Shipments & Customs

For international orders, shipments are sent DDU (Delivered Duty Unpaid), meaning:

  • Customs duties, import taxes, and additional fees are the customer's responsibility.

  • We are not responsible for delays caused by customs processing.

  • Fees are typically minimal, but they vary by country.

5. Changes or Cancellations

We prioritize fast processing, so changes or cancellations must be requested within 12 hours of purchase by contacting service@koedhuj.com.

Once an order is processing, it cannot be modified or canceled.

6. Lost or Damaged Packages

We want your experience to be seamless:

  • Damaged Items:
    If your package arrives damaged, please send a photo within 72 hours of delivery, and we’ll send a replacement at no extra cost.

  • Lost in Transit:
    If the carrier confirms your order is lost, we’ll provide a replacement free of charge.

Thank you for choosing Lifetime Brands, Inc.. We’re committed to delivering your products safely, sustainably, and reliably so you can enjoy every moment.